Last Updated: 30th January 2024

Welcome to Soham Villa! This Refund Policy outlines the terms and conditions regarding refunds for bookings made through the Soham Villa. By using our platform, you agree to comply with this Policy. If you do not agree with this Policy, please do not use our services.

Refund Eligibility:

  • Refunds are only applicable to bookings that meet the cancellation criteria specified by the villa owner on the Soham Villa platform.
  • Users are responsible for reviewing and understanding the cancellation policy of the specific villa before making a booking.

Cancellation Policies:

  • Each villa listed on Soham Villa may have its own cancellation policy, which is set by the villa owner. Users are required to carefully review and agree to these policies before confirming a booking.
  • Common types of cancellation policies include flexible, moderate, and strict. The specific terms and conditions are outlined on the booking page for each villa.

Refund Process:

  • Users requesting a refund must adhere to the cancellation policy set by the villa owner.
  • Refund requests should be submitted through the Soham Villa platform, following the designated procedure for cancellations.
  • Soham Villa will review refund requests based on the criteria established by the villa owner and process refunds accordingly.

Processing Time:

  • Refund processing times may vary and are subject to the policies of the payment processor. Soham Villa will make reasonable efforts to process refunds promptly.

No-Show Policy:

  • Users who fail to check in on the agreed-upon date without providing notice to the villa owner may forfeit their right to a refund. The no-show policy is typically outlined in the villa’s specific terms.

Partial Refunds:

  • In certain cases, where a refund is granted, it may be a partial refund depending on the circumstances outlined in the cancellation policy.

Dispute Resolution:

  • Disputes regarding refunds should be initially addressed between the user and the villa owner. If a resolution cannot be reached, Soham Villa may provide assistance as a mediator but is not responsible for the final decision.

Changes to Reservations:

  • Users who wish to modify their reservation should contact the villa owner directly. Soham Villa is not responsible for changes made to bookings and any resulting impact on refunds.

Force Majeure:

  • In cases of force majeure, such as natural disasters or unforeseen circumstances beyond the control of the user or villa owner, refund policies may be adjusted accordingly. Soham Villa will assess such situations on a case-by-case basis.

Contact Information:

  • For any inquiries or assistance related to refunds, users can contact Soham Villa at hello@sohamvillas.com.
By using Soham Villa, you agree to abide by this Refund Policy. If you have any questions or concerns, please contact us at hello@sohamvillas.com.